When seeking medical advice or assistance on COVID-19, the first contact should be the primary care physician.
For those who do not have a primary care physician or in case the primary care physician is not reachable (for instance during weekends and holidays), you could seek assistance with the English-speaking call centers.
The COVID-19 Call Center
Languages: Japanese, English, Chinese, Korean
Opening times: 9:00am to 9:00pm (including weekends and holidays)
Information provided: Early stages inquiry. Measures to prevent infection, what to do if you develop concerning symptoms, advice regarding the novel coronavirus
Tokyo Health Care Information Center (Himawari)
(Equivalent to Novel Coronavirus Hotline in Japanese)
Center to be contacted first in case of serious COVID-19 related symptoms.
– 9.00 a.m. to 8.00 p.m. (including weekends and holidays)
– Criteria for calling:
- If you have cold-like symptoms, a fever of 37.5 degrees Celsius or higher
For general population, when symptoms persist for four days or more.
Tokyo Coronavirus Support Center for Foreign Residents (TOCOS)
Phone: 0120-296-004 (toll free)
Opening times: 10:00 am to 5:00 pm
Languages: English, simple Japanese, Chinese, Korean, Vietnamese, Nepali, Indonesian, Tagalog, Thai, Portugese, Spanish, French, Cambodian, Burmese.
Information provided: matters relating to the uncertainty in foreign resident’s lives brought about by COVID-19
Minato Public Health Center Telephone Consultation Service(People who live or work in Minato City)
[Hours of operation] Weekdays: 8:30 a.m. to 5:15 p.m.
[The telephone number] 03-3455-4461
Association of Medical Doctors of Asia (AMDA) Information Center
03-6233-9266 (weekdays and weekends) / 090-3359-8324 (weekdays)
– from April 10 to May 20
- 10.00 a.m. to 5.00 p.m. (weekdays)
- 10.00 a.m. to 3.00 p.m. (weekends)
– Assistance in English – daily
In addition, you can find hospitals in Minato city where English is available at following web site.